![]() ![]() In general, if over a month has passed since you last received communication about your claim, then you should attempt to reach NJDOL over the phone. If your appointment is being moved up, you will receive a notice. Please note that the system automatically schedules appointments and some are initially dated for August or beyond, but these are being moved up so that you can receive help as soon as possible. ![]() In addition, if you have a “monetary” appointment scheduled with an unemployment staff person to clear up an issue with your claim, per federal law that appointment must be completed before your claim can be paid. Unfortunately, this process can take up to four weeks or longer, due to extremely high volume. If you have filed and received communication from “e-Adjudication” it means that, per federal law, we must collect additional information to determine your eligibility. ![]() If you receive an email from e-Adjudication, you still must respond with the requested information. While we review the details of your unemployment application, we have completed system updates that will allow many claims to be considered valid under the CARES Act. If you have a telephone appointment scheduled, be sure to answer blocked or "unknown" calls, and answer the call when contacted, or the processing of your claim may be delayed further. You will receive more instructions (via email or mail) if we need to contact you to resolve these issues. You do not need to contact the call center. You have a federally-mandated scheduled “monetary” or “non-monetary” appointment to determine your eligibility.You did not properly certify for weekly benefits, or.Per federal law, we need more information to process your claim, or.Claims that don’t require agent intervention per federal law are processed more quickly.ĬLAIM NOT PAYABLE AT THIS TIME - CONTACT THE REGIONAL CALL CENTER NJDOL is currently processing agent intervention claims that were filed about one month ago. Keep checking daily until it changes to "Filed." For claims that, per federal law, require agent intervention (a live claims examiner must process it instead of the computer system), this could take up to four weeks or longer due to the unprecedented volume of filings. If your claim status is "Pending” it means your claim has not filed yet. ![]()
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